The Evaluation Team heard consistent feedback from the PRS and families interviewed. 

This feedback included: 

• a very high level of satisfaction 

• person directed service delivery

 • open communication

 • choice and control with the PRS of who supports them and when

 • recruitment matches the values of the organisation

 • boundaries are respected. 

Reflective practice is evident in the service delivery at Options. The staff meet regularly and trusting relationships exist within the organisation. An interviewee said "there is a real investment in the people they support and what matters to the person. Team Members understand the values and skills required to deliver a person centred service"; one Team Member interviewed said: "we understand our role is one of the passenger, we are not the driver".

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